How long does it take for the Flex Biz voucher to be issued?

Vouchers are usually issued within one week after the change or cancellation process is completed.

Can I transfer my Flex Biz voucher to another person?

No, vouchers are non-transferable. The passenger must include the voucher holder when redeeming the voucher.

Can I use more than one Flex Biz voucher at a time?

Yes, the voucher can be used in multiple installments as long as there is a remaining balance.

Is there an expiration date for Flex Biz vouchers? Yes, vouchers are valid for 180 days from the date of issue.

Yes, the voucher is valid for 180 days from the date of issuance. Vouchers are valid for 180 days from the date of issue.

How do I make changes or cancellations with Flex Biz? All changes or cancellations must be made through the Contact Center.

You can proceed from the "Manage Booking" page on the ZIPAIR website.

Are there any additional costs for making changes or cancellations with Flex Biz?

An additional fee will be charged for any changes or cancellations made by Flex Biz, which will be the cost of the voucher issuance fee.
The voucher issuance fee is 3% of the amount of the voucher issued.
The amount of the voucher issued will vary depending on the timing of the change or cancellation.
Specifically, for changes or cancellations up to 30 days prior to departure, the full fare (excluding 3% voucher issaunce fee) will be returned as a voucher
Yes, 80% of the fare (excluding 3% voucher issaunce fee) for changes or cancellations 29 to 7 days before departure
will be returned as a voucher. If you change or cancel after 6 days before departure, only taxes will be refunded by original form of payment and there is no handling charge.

How can I purchase Flex Biz?

You can select Flex Biz as an option when purchasing your ticket for an additional fee.

Does Flex Biz apply to all flights?

Flex Biz service packages are available for all routes except the Seoul route.

How can I check my Flex Biz voucher?

For voucher details, please refer to the email received from the Contact Center at the time of issuance. For the latest balance status, contact the Contact Center.

Where can I find more information about Flex Biz services?

You can find more information about Flex Biz on ZIPAIR's official website. You can also contact us through our Contact Center.