Based in Japan. Defining a new STANDARD in air travel.
Purchase Flex Biz
Based in Japan. Defining a new STANDARD in air travel.
The Flex Biz service bundle offers a convenient cancellation option,
where partial refunds will be issued in the form of a voucher for a future trip. The service bundle includes additional carry-on baggage allowance and advanced seating assignments, catering to the needs of business travelers, families, and all types of travelers.
Flex Biz
*Refunds will be issued in the form of a voucher, which can be used for a future trip
| Manila FlightNRT - MNL | |
|---|---|
| Standard | ZIP Full-Flat |
| ¥6,000 | ¥9,000 |
| Bangkok FlightNRT - BKK | |
|---|---|
| Standard | ZIP Full-Flat |
| ¥7,000 | ¥14,000 |
| Singapore FlightNRT - SIN | |
|---|---|
| Standard | ZIP Full-Flat |
| ¥7,000 | ¥14,000 |
| Honolulu FlightNRT - HNL | |
|---|---|
| Standard | ZIP Full-Flat |
| ¥8,500 | ¥17,000 |
| Los Angeles FlightNRT - LAX | |
|---|---|
| Standard | ZIP Full-Flat |
| ¥11,000 | ¥22,000 |
| San Jose FlightNRT - SJC | |
|---|---|
| Standard | ZIP Full-Flat |
| ¥11,000 | ¥22,000 |
| San Francisco FlightNRT - SFO | |
|---|---|
| Standard | ZIP Full-Flat |
| ¥11,000 | ¥22,000 |
| Houston FlightNRT - IAH | |
|---|---|
| Standard | ZIP Full-Flat |
| ¥13,000 | ¥26,000 |
| Vancouver FlightNRT - YVR | |
|---|---|
| Standard | ZIP Full-Flat |
| ¥11,000 | ¥22,000 |
| Seoul FlightNRT - ICN | |
|---|---|
| Not for sale |
*Prices for other routes will be announced when applicable flights go on sale.
PRECAUTIONS
Using Flex Biz is easy. On the ‘Select a package’ screen when purchasing your ticket, choose ‘Flex Biz’ and complete your purchase.
You can proceed from the «Manage Booking» page on the ZIPAIR website
The refund amount, based on the timing of the change or cancellation, will be issued as a voucher.
Easily reschedule family trips.
With Flex Biz, refunds for changes or cancellations are issued as vouchers, not in cash.
Flex Biz returns a refund to the customer as a voucher in case of change or cancellation. At that time, the contact center will send you a 6-digit voucher number and a 6-digit PIN via email.
The voucher is a credit issued by ZIPAIR, which is different from ZIPAIR point.
If you would like to purchase new flight booking or additional service by using vouchers, please contact the contact center. Please inform the person in charge of your name, 6-digit voucher number, and 6-digit PIN. Make a reservation at the contact center. Reservations cannot be made through the website.
The voucher amount issued will vary depending on the timing of the change or cancellation.
Please refer to the table below for the voucher amounts and fees for each timing.
| Up to 30 days before departure | |
|---|---|
| Refundable Amount | Full payment amount (excluding voucher issuance fee) |
| Voucher Issuance Commission fee |
3% of the issue amount |
| Voucher Issue Amount | Total amount paid (fare + taxes + Flex Biz, etc.) × 0.97 |
| From 29 days before departure to 7 days before departure | |
|---|---|
| Refundable Amount | 80% of the payment amount (excluding voucher issuance fee) |
| Voucher Issuance Commission fee |
3% of the issue amount |
| Voucher Issue Amount | Total amount paid (fare + taxes + Flex Biz, etc.) × 0.8 × 0.97 |
| Departure 6 days or more before | |
|---|---|
| Refundable Amount | For taxes only |
| Voucher Issuance Commission fee |
Not applicable |
| Refund amount (original form of payment) |
Only the ‘taxes’ portion of the payment amount |
| Purchase tickets | |
|---|---|
| Fare | ¥40,000 |
| Various Taxes | ¥4,000 |
| Flex Biz | ¥6,000 |
| Total Amount Paid | ¥50,000 |
| Total Amount Paid | ¥50,000 | |
|---|---|---|
| ⊖Voucher issuance fee 3% |
¥50,000×0.03 | ⊖¥1,500 |
| Voucher issue amount | ¥48,500 |
| Total Amount Paid | ¥50,000×0.8 | ¥40,000 |
|---|---|---|
| ⊖Voucher issuance fee 3% |
¥40,000×0.03 | ⊖¥1,200 |
| Voucher issue amount | ¥38,800 |
| Total Amount Paid | ||
|---|---|---|
| ⊖Voucher issuance fee 3% |
||
| Refund amount (original form of payment) |
For taxes only | ¥4,000 |
Flex Biz offers flexibility for single travelers to change their schedule.
Travel stress-free with Flex Biz.
Vouchers are usually issued within one week after the change or cancellation process is completed.
No, vouchers are non-transferable. The passenger must include the voucher holder when redeeming the voucher.
Yes, the voucher can be used in multiple installments as long as there is a remaining balance.
Yes, the voucher is valid for 180 days from the date of issuance. Vouchers are valid for 180 days from the date of issue.
You can proceed from the "Manage Booking" page on the ZIPAIR website.
An additional fee will be charged for any changes or cancellations made by Flex Biz, which will be the cost of the voucher issuance fee.
The voucher issuance fee is 3% of the amount of the voucher issued.
The amount of the voucher issued will vary depending on the timing of the change or cancellation.
Specifically, for changes or cancellations up to 30 days prior to departure, the full fare (excluding 3% voucher issaunce fee) will be returned as a voucher
Yes, 80% of the fare (excluding 3% voucher issaunce fee) for changes or cancellations 29 to 7 days before departure
will be returned as a voucher. If you change or cancel after 6 days before departure, only taxes will be refunded by original form of payment and there is no handling charge.
You can select Flex Biz as an option when purchasing your ticket for an additional fee.
Flex Biz service packages are available for all routes except the Seoul route.
For voucher details, please refer to the email received from the Contact Center at the time of issuance. For the latest balance status, contact the Contact Center.
You can find more information about Flex Biz on ZIPAIR's official website. You can also contact us through our Contact Center.
© 2024 ZIPAIR Tokyo